I once sat in a workshop with a group of employees from a large, well-regarded car manufacturer — the kind of company that makes genuinely good cars. Someone put up a poster of the company's official values. Two words stood out: customer love, and integrity.

‍ I watched the room. Nobody nodded. People shook their heads, quietly, almost embarrassed to be caught doing it. I remember thinking that the reaction told me more about employer brand than the poster ever could.

Knowing how to help others communicate has come via an unconventional route. But having been on that journey, I think it's fair to say that I've gained the kind of uniquely beneficial insights few have been privileged enough to experience or encounter.

But what, you may wonder, does something as unlikely as Posh Stock have to do with learning, development, and the way we communicate to improve wellbeing and performance at work?

Allow me to explain.